01 Engagement & Services Scope
Aethel Automation provides bespoke AI automation, telephony voice agents, WhatsApp Business Cloud API integration, CRM synchronization, calendar workflows, and operational process engineering.
The exact scope, technical milestones, deliverable specifications, service level agreements (SLAs), and fee structures for client engagements are established in an individualized Statement of Work (SOW) or Client Services Agreement signed prior to production rollout.
02 Permitted Use of the Platform
When accessing aethelauto.in or interacting with our automated intake forms, you agree to:
- Provide accurate and verifiable contact and business details.
- Not engage in unauthorized probing, scanning, denial-of-service, or scraping attacks.
- Not use our communication channels to submit fraudulent, malicious, or infringing content.
03 Intellectual Property & Client Ownership
Website & Brand Assets: All proprietary text, graphics, code, and branding on this website remain the sole intellectual property of Aethel Automation.
Client Work Product: Custom system configurations, tailored prompts, custom webhook architectures, and bespoke pipelines created specifically for a client become the client’s property upon full settlement of contract invoices, subject to the licensing of underlying third-party APIs (e.g., Twilio, Meta, HubSpot, OpenAI).
04 Confidentiality & Operational Security
We treat all client business logic, operational metrics, CRM records, and customer communication transcripts as strictly confidential. Client credentials, API keys, and webhook secrets are stored securely in dedicated environment vaults and are never hardcoded or shared with unauthorized entities.
05 Limitation of Liability & Disclaimers
While Aethel Automation implements state-of-the-art guardrails, automated fallbacks, and human handoff protocols, AI-driven language and voice models operate on probabilistic reasoning. Clients maintain ultimate oversight of business policies, compliance with local telecommunication regulations (e.g., TCPA, TRAI guidelines), and customer service resolutions.
To the maximum extent permitted by applicable law, Aethel Automation shall not be liable for indirect, incidental, or consequential damages resulting from third-party provider outages (e.g., WhatsApp Cloud API, Twilio, telecommunication carrier networks). Our maximum aggregate liability is limited to the fees paid under the active Statement of Work.
06 Governing Law & Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the Republic of India. Any disputes arising in connection with these Terms or our services shall be subject to amicable mutual negotiation, failing which they shall be submitted to the exclusive jurisdiction of the competent courts in India.
07 Contact Information
For legal inquiries, contract verifications, or questions regarding these terms: